Kurumsal Çözüm Merkezi (KÇM) Projesi

Under this project;

KMO provided Turkcell with a business plan which included the idea of establishing Corporate Care Management Centres;

Upon project acceptance, Turkcell appointed four different Corporate Solutions Centres founded as separate legal entities.

K Mobile Technology Information Ltd. Co. (KMT) was founded in February 2005 with the objective of answering the expectations of the Turkcell clients with the customer management service provided by Mobile Technology Consultants

KMT has undertaken the management of more than 2.000 corporate customers of Turkcell located in Central Anatolia, mainly in Ankara with a team of about 20 personnel all of which were provided with the following trainings: Coaching, Sales Skills, Customer Relationship Management, Building up and Managing a Team, Technological Trainings, Turkcell Mobile Solutions.

The performance monitoring system based on "Balanced Score Cards" developed by KMT has become a reference to the other CSC's as well as Turkcell.

KMT provided its clients with any kind of mobile solutions possible on GSM platform and provide assistance for choosing the right tariff for their needs via tariff consultancy.

Organisational structuring of Corporate Solution Centres has become one of the most successful practices of Turkcell in 2005.